Returns and exchange

How to request a return or exchange

• Contact us with your order number, the product name and the reason.
• For a defective item, attach photos that show the problem.
• A manager will explain the next steps: how to send the item back and how the case will be resolved.

Items in proper condition

An item in proper condition bought at a distance can be returned before it is handed over and within 7 days after you receive it (Article 26.1 of the Russian Consumer Protection Law), provided its presentation, consumer properties, seals and packaging are intact. Your order number or receipt serves as proof of purchase. If you were not told the return procedure and deadline at delivery, the period extends to 3 months.

The money for a returned item is refunded within 10 days of your request, by the same method you paid. The cost of sending a returned item back is borne by the buyer, except for defective items.

Defective items

If you received a defective item or one that does not match your order, tell us. We will review your request and propose a solution in line with the law: replacement, repair or a refund.

Made-to-order items

Items in proper condition that are made to individual order and have individually defined properties (including custom products from the catalog) cannot be returned unless they are defective. This is agreed with you when the order is confirmed.

Refunds

The refund method and timing are confirmed when your request is reviewed and depend on how the order was paid.

Warranty

Warranty terms for a specific product are confirmed by a manager when the order is confirmed.